CARD GOAL : Service complet de configuration et personnalisation d’un GPT adapté→ testé pour l’OKR/client e-connect RESOURCES : Outputs bibles, Client's intelligence Choix des 3 outputs dans le catalogue de services : to define hereStructure et copywriting LP selon objectifAgent onboarding nouvel employé + controle validationOutput à définir par Antoine
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example.ASSIGNED ROLES: IT, CSM(, DEV)
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example.ASSIGNED ROLES: IT, CSM(, DEV)
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example.Ticket ID: #31502Subject: redirection clusther for logistiqueDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000013386679Le client a un hébergement AWS S + 40 Go de stockage et doit d’abord réaliser ses redirections avant de couper le hosting. (voir ticket)Dès redirections faite, on peut couper (les abos sont résiliés dans Subscriptions)ASSIGNED ROLES: IT, CSM(, DEV)
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example. ASSIGNED ROLES: IT, CSM(, DEV) Ticket ID: #32658Subject: Re: Facture de e-connect web communication S.A. (Facture n° : 2024-6458)Department: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000014406095 Abonnements pour le projet promovillas.lu :-------------------------------WEBSITE HOSTING - mutualisé Legacy (Hosting & Cloud Services)N° d’abonnement : SUB-03421Date de résiliation : 01 août 2025 Software Update Service - Quilium (Hosting & Cloud Services)N° d’abonnement : SUB-03420Date de résiliation : 01 août 2025 SSL - CERTIFICAT - SUBSCRIPTION (Hosting & Cloud Services)N° d’abonnement : SUB-03422Date de résiliation : 01 Novembre 2024
Abo résilié, le VPS est coupé.Il faudra faire un snapshot et le supprimer et release l’ip en mars.
Courrier du client ici : Ticket ID: #35499Subject: e-connect: Résiliation Contrat Site Internet www.ltb.luDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000016049366 Tous les abos sont résiliés dans Zoho Subscritpion. Il ont un cloudlfare, un AWS S, on n’a pas le domaine.
Ticket ID: #36249Subject: AMMD - Résiliation contrat de gestion e-connectDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000016649047Abos résiliés dans Zoho (legacy)Supprimer site et domaine à transférer au client
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example.ASSIGNED ROLES: IT, CSM(, DEV) IP was : 35.156.119.142
GOAL: Setup Premium featuresGUIDELINES / RELATED INFORMATION:--- Premium ---✓ Hébergement sécurisé✓ Certificat SSL Let's Encrypt✓ Certificat SSL personnel (non fourni)✓ Mises à jour CMS✓ 50G de stockage✓ Nom de domaine personnalisé pour les e-mails sortants✓ Backups 15 jours✓ SLA 99.5%✓ Firewall & CDN (WAF)✓ Monitoring uptime (alertes)✓ Frais annuelsASSIGNED ROLES: FE/IT/TL
Move all DNS records from Route53 Legacy to EuroDNSShut down e-connect DNS serversCleanup old customers with deadline. https://docs.google.com/spreadsheets/d/1izaqbNExEY3FLaKMaSFLBRarFWvwWfnhvtTatD-xehg/edit?gid=1302506191#gid=1302506191
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example.Ticket ID: #34015Subject: visit-vianden.luDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000015287280 ASSIGNED ROLES: IT, CSM(, DEV)
Abo résilié, le VPS est coupé.Il faudra faire un snapshot et le supprimer et release l’ip en mars.
Ticket ID: #35709Subject: Courrier de résiliationDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000016261069Abos résiliés dans Zoho (legacy)
gérer les logs (tout sauf access.log)error loglaravel logactivity logdeploy log…pouvoir recherche dans les logsfiltrerrécupérer les log via apitail en live…
CARD GOAL IT system monitoring is (slowly) transitioning from Sensu to Sensu Go. At the moment VPS instances are splitted between both apps.TASK DESCRIPTIONThe following checks are performed :keepalivecheck_disk_usagecheck_load_averagecheck_apache_statuscheck_https_certcheck_postfix_queuecheck_memory_usagecheck_mysql_statuscheck_s3_backupcheck_http_statusEvery state change to critical can trigger an alert in our ticketing system for immediate remediationGUIDELINES / RELATED INFORMATIONMore info about EOL schedule here : https://sensu.io/blog/eol-schedule-for-sensu-core-and-enterpriseLegacy Sensu : https://sensu.e-connect.lu:3000 (admin/admin)Sensu Go : https://sensugo.e-connect.lu:3000 (use your own credentials)ASSIGNED ROLES: IT
CARD GOAL: Cleanup hosting so we don't keep migrated website active on old hosting for example. ASSIGNED ROLES: IT, CSM(, DEV)
Ticket ID: #37396Subject: TR: Fro betreffend eisen WebsiteDepartment: e-connect web communicationURL: https://desk.zoho.eu/agent/econnectwebcommunication/e-connect-web-communication/tickets/details/123009000017494562Abos résiliés dans Zoho (legacy et ssl) : attendre que le client a bien payé la facture en question : 2025-7548